Return and refund product
1. Eligibility:
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and with all tags attached.
2. Non-Returnable Items:
- Custom or personalized items.
- Sale or discounted items (unless specified).
How to Initiate a Return
1. Contact us at info.jodhairluxury@gmail.com or call +1(561) 360-4891 to initiate your return.
2. Provide your order number and reason for the return.
3. We will provide you with instructions on how to send the item back.
Refund Process
1. Once we receive your returned item, we will inspect it.
2. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Exchanges
If you wish to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a replacement or issue a refund.
Changes to This Policy
We reserve the right to update this refund policy at any time. Any changes will be posted on our website with an updated effective date.
Contact Us
If you have any questions regarding this refund policy, please reach out:
- Email: info.jodhairluxury@gmail.com
- Phone: +1(561) 360-4891
Thank you for choosing JOD HAIR LUXURY !!!
