SHIPPING & RETURNS
SHIPPING POLICY
Thank you for choosing JOD Hair Luxury! We strive to provide you with the best shipping experience. Please review our shipping policy below.
Shipping Methods and Costs
1. Shipping Methods:
- We offer standard and expedited shipping options.
- Shipping methods and rates will be displayed at checkout based on your location.
2. Shipping Costs:
- Standard shipping is calculated at checkout.
- Free shipping may be available on orders over [insert amount] (if applicable).
Processing Time
- Orders are typically processed within 1-3 business days.
- You will receive a confirmation email with tracking information once your order has shipped.
Delivery Time
- Standard Shipping: Delivery usually takes [insert estimated delivery time, e.g., 5-7 business days].
- Expedited Shipping: Delivery usually takes [insert estimated delivery time, e.g., 2-3 business days].
- Please note that delivery times may vary based on your location and external factors.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can track your order through the carrier’s website.
International Shipping
- Currently, we only ship within the United States.
- If you have inquiries about international shipping, please contact us.
Issues with Delivery
If you experience any issues with your order, such as a missing or damaged package, please contact us within 7 days of receipt so we can assist you.
Changes to This Policy
We reserve the right to update this shipping policy at any time. Any changes will be posted on our website with an updated effective date.
Contact Us
For any questions regarding our shipping policy, please reach out:
- Email: info.jodhairluxury@gmail.com
- Phone: +1(561) 360-4891
RETURNS & EXCHANGE POLICY
1. Eligibility:
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and with all tags attached.
2. Non-Returnable Items:
- Custom or personalized items.
- Sale or discounted items (unless specified).
How to Initiate a Return
1. Contact us at info.jodhairluxury@gmail.com or call +1(561) 360-4891 to initiate your return.
2. Provide your order number and reason for the return.
3. We will provide you with instructions on how to send the item back.
Refund Process
1. Once we receive your returned item, we will inspect it.
2. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Exchanges
If you wish to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a replacement or issue a refund.
Changes to This Policy
We reserve the right to update this refund policy at any time. Any changes will be posted on our website with an updated effective date.
Contact Us
If you have any questions regarding this refund policy, please reach out:
- Email: bolledbysarah@gmail.com
- Phone: +1(561) 360-4891
- Address: www.jodhairlixury.com
Thank you for choosing JOD HAIR LUXURY !!!